At Xperts4x4, we strive to offer you quality products and to meet all your expectations. However, should you be dissatisfied with your purchase, we have put in place a returns policy to facilitate this process for our customers.
- Return conditions :
- Items must be returned within 14 days of purchase.
- Items must be in their original, unused and undamaged condition.
- Original packaging, labels and accessories must be included.
- Personalized or modified items cannot be returned, except in the case of a manufacturing defect.
- Return process :
- Please contact our customer service department by telephone or e-mail to obtain a return authorization. You will need to provide proof of purchase.
- Pack the item carefully in its original packaging, including all accessories and documents supplied.
- You are responsible for return shipping costs. We recommend that you use a trackable shipping service to avoid loss or damage in transit.
- Once we have received and inspected the returned item, we will notify you by e-mail and proceed with the refund or exchange in accordance with your request.
- Refunds :
- Refunds will be made via the same method of payment used for the original purchase.
- Refunds may take up to 10 working days from receipt of the returned item.
- Exchanges :
- If you wish to exchange an item, please contact our customer service department for details and available options.
At Xperts4x4, we are committed to providing excellent service to our customers. If you have any further questions about our returns policy, please do not hesitate to contact our customer service team, who will be happy to assist you.
